Refund policy

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@scrunchbeautysupply@gmail.com  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@scrunchbeautysupply@gmail.com

Damages and issues 
We kindly ask that you inspect your order when it arrives. If you notice any damage, defects, or receive the wrong item, please contact us right away so we can review the issue and correct it.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

REFUND POLICY AND TERMS OF SERVICE

  • SHORT SUMMARY OF THE REFUND POLICY:

What customers are required to do? 
Send us an e-mail (support@scrunchbeautysupply.com) with your full name and order number and the items that you want to return.

Under what circumstances will you receive a refund? 

- If the products is not the same as you ordered, or if the products has been damaged due bad delivery, or if you just do not want the product anymore (and it is unused. You will receive a full refund, 

Timeframe in which we accept returns

- This is 14 days after delivery.

When can you expect a refund?

- After 5 work days.